FREQUENTLY ASKED QUESTIONS


Yes. We will never pass, transfer nor sell any of your information to any third-party companies. Also, we keep your confidentiality. We don’t have any of your card details because all the transactions are done through PayPal which is a highly secure online platform.

Yes. At Cape Diamond Exchange we are always delighted to work with you to make a dream come true piece. We can create it from a single image – just for you! Whatever your preference or budget, anything is possible. All our items are handmade, expertly crafted in Cape Town. We can use any material 9kt, 14kt, 18kt, white, yellow or rose Gold, Palladium or Platinum. We are generally able to create your item in just a few days, although timeframes can be slightly longer depending on the complexity of the piece.
We can email and send pictures as needed for your follow up and approvals along the way.

Yes, items that have been purchased online from our online store can be returned. Items that were purchased in our store cannot be returned. The difference is of course due to fact that the item was viewed physically and when buying online one can always assume that it was not as invisioned. Please note that returned items must be in their original, unworn condition, carrying our tag and accompanied by all original documentation or certificates. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. We also limit some of our diamond rings, due to the risk of possibly compromising the diamond.

See more about our return policy under Terms & Conditions

If you submit your request during office hours you should receive a response within 2 hours from your request. If you submit your request outside office hours, (South African time) one of our Diamond Consultant will get in touch with you as early as possible the next morning.

Yes. Every piece of jewellery is supplied with a valuation for insurance purposes.

Pay your way – all major debit and credit cards are accepted, through PayPal and Bank Transfer.

A dedicated Account Manager assists you every step of the way, regardless of payment option or order value. PayPal accepts all the major debit and credit cards including VISA, Master Card, American Express.
Customers wishing to pay by Bank Transfer should Contact us on +2727422 2350 or email us info@capediamondexchange.com to confirm the product you’d like to purchase and total sale price, and provide other essential information like billing address, shipping address, and item details (you’ll be guided each step of the way).
Deposit the funds within our account, assigning an identifying code to the transaction that will be provided by our administration.

Notify us once the deposit has been made and we will keep an eye out for it and notify you once it has been received.

Customers paying by Bank Transfer assume responsibility for all charges and costs that may be incurred but receive 1.5% discount. The product will be released only on full receipt of advertised sale price.

Yes. All the prices on the website are including VAT at 15% (since April 2018).

The price is excluding shipping and insurance.

At this moment Cape Diamond Exchange is selling loose diamonds in the store only. We will offer loose diamonds in the future and the prices will correspond with the Rappaport Price List.

Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear, or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.

We recommend that you have your ring cleaned, polished, and have the prongs inspected once a year. These services are complimentary on items that are over R15000.00.

Invoice, proof of purchase or your evaluation certificate must accompany the request each time.

We only ask that you cover the shipping and insurance to safely transport the ring to our facility and Cape Diamond Exchange will cover the shipment back to your safety.

We recommend that you contact an independent insurer. Decide with your homeowners' or renters' insurance carrier. Cape Diamond Exchange gives you the Evaluation certificate needed for insurance purposes. Helpful hint: Compare rates and coverage before choosing a provider. In order to compare apples to apples ask each company the same questions. Ask them about all possible scenarios. Like: "What happens if all my valuable jewelry gets lost or stolen?" or "What happens if my wedding ring or diamond goes missing?"). Knowing your valuable and treasured jewelry is safely insured will give you peace of mind – and satisfaction in knowing you're protected.

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